Previous incidents

February 2026
No incidents reported
January 2026
Jan 08, 2026
1 incident

My2Cloud not reporting DS-Client Remote Management Port

Degraded

Updated Jan 09 at 02:23pm GMT

Vendor dev team have identified issue and are now working on hotfix that will resolve the Remote Management port issue, please note this issue does not impact any backup, restore or analytic capabilities of the platform.

3 previous updates
December 2025
Dec 24, 2025
1 incident

Backup2Cloud US DATAEDGE DSS 1 is down

Downtime

Resolved Dec 24 at 10:36pm GMT

Backup2Cloud US DATAEDGE DSS 1 recovered.

1 previous update
Dec 20, 2025
1 incident

Backup2Cloud UK HYBRIT DSS 1 and Backup2Cloud UK HYBRIT DSS 3 are down

Downtime

Resolved Dec 21 at 12:30pm GMT

Backup2Cloud UK HYBRIT DSS 3 recovered.

13 previous updates
Dec 15, 2025
1 incident

TCP Backup2Cloud UK HIT Node 1:4401 is down

Downtime

Resolved Dec 15 at 03:56pm GMT

TCP Backup2Cloud UK HIT Node 1:4401 recovered.

1 previous update
Dec 08, 2025
1 incident

My2Cloud Portal, My2Cloud API, and 11 other services are down

Downtime

Resolved Dec 08 at 01:10pm GMT

TCP Backup2Cloud UK Node 1:4401, TCP Backup2Cloud UK Node 2:4401, and TCP Backup2Cloud UK Node 3:4401 recovered.

17 previous updates