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Degraded

My2Cloud not reporting DS-Client Remote Management Port

Jan 8, 2026 at 5:39pm UTC
Affected services
My2Cloud Portal
Backup2Cloud Management Console

Resolved
Feb 9, 2026 at 11:47am UTC

Hotfix has been applied Remote Management port should now be displayed correctly for all DS-Clients.

Updated
Jan 9, 2026 at 2:23pm UTC

Vendor dev team have identified issue and are now working on hotfix that will resolve the Remote Management port issue, please note this issue does not impact any backup, restore or analytic capabilities of the platform.

Updated
Jan 8, 2026 at 7:08pm UTC

MC Reboot has not resolved issue, now being escalated to vendor development team.

Updated
Jan 8, 2026 at 5:48pm UTC

A scheduled reboot of the MC has been set for 7pm on advice from our vendor

Created
Jan 8, 2026 at 5:39pm UTC

An issue has been identified with the My2Cloud portal not displaying the DS-Client Remote Management port correctly (port being shown as 0). This has been identified as an issue with the Asigra Management Console and escalated directly to the vendor.