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UK1 Site Offline

Jul 10 at 08:46am BST
Affected services
My2Cloud Portal
My2Cloud API
Backup2Cloud Management Console
Backup2Cloud NOC
TCP Backup2Cloud Primary License Server:4417
TCP Backup2Cloud Emergency License Server:4417
TCP Backup2Cloud UK Node 1:4401
TCP Backup2Cloud UK Node 2:4401
TCP Backup2Cloud UK Node 3:4401
TCP Backup2Cloud UK HIT Node 1:4401
TCP Backup2Cloud UK HIT Node 2:4401
TCP Backup2Cloud UK HIT Node 3:4401
TCP Backup2Cloud UK TS Node 1:4401

Resolved
Jul 10 at 11:39am BST

Issue has been resolved, now monitoring stability for next 30 minutes

Created
Jul 10 at 08:46am BST

We are aware of an ongoing issue at our UK1 site impacting all services running from the data centre, this appears to be a Colt circuit issue, we have escalated this and expect engineers onsite within 2 hours.